About This Policy

Mixmag Australia/New Zealand operates an online ticketing platform on behalf of event promoters ("Event Partners"). This policy outlines how we collect, use, disclose, store and protect your personal information.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). A copy of the APPs may be obtained from the Office of the Australian Information Commissioner at www.oaic.gov.au.

What Personal Information We Collect

Personal information is information or an opinion that identifies an individual. The types of personal information we may collect include:

• Name
• Email address
• Phone and mobile number
• Postal address
• Payment information (processed securely via our payment partners; Mixmag Australia/New Zealand does not store full card details)
• Event attendance and ticket scanning records
• Device and browser information collected via cookies and analytics tools
• Any other information you provide to us when purchasing tickets, contacting support, or interacting with our platform

How We Collect Your Personal Information

We collect personal information in the following ways:

• Directly from you when you purchase tickets, create an account, or contact us
• From Event Partners who submit event and attendee information
• From our payment processing partners (such as Stripe and Airwallex) in connection with your transactions
• Through cookies, tracking pixels, and similar technologies when you use our website
• From publicly available sources where relevant to providing our services

Why We Collect Your Personal Information

We collect and use your personal information for the following purposes:

• Processing and fulfilling your ticket purchases, including delivery of e-tickets and SMS tickets
• Verifying your identity and preventing fraud
• Managing event entry, including scanning and attendance verification
• Communicating with you about your purchases, including order confirmations, event updates, cancellations, and rescheduling
• Processing refunds and managing chargeback disputes
• Providing customer support
• Sending marketing communications from Mixmag Australia/New Zealand and Event Partners (subject to your consent and opt-out rights)
• Improving our platform, services, and user experience
• Complying with our legal obligations

We may also use your personal information for secondary purposes closely related to the above, where you would reasonably expect such use.

Sharing Your Personal Information

Event Partners

When you purchase a ticket, your name, email address, and other relevant booking details are shared with the Event Partner for the purposes of event management, entry verification, and communication about the event. Event Partners who receive your information through the Mixmag platform are bound by a Data Sharing Deed that governs how they may use your data.

Payment Processors

We use third-party payment processors (including Stripe and Airwallex) to process transactions. Your payment information is handled directly by these processors in accordance with their own privacy policies and PCI-DSS standards.

Service Providers

We may share your information with trusted service providers who assist us in operating our platform, including hosting, email delivery, SMS delivery, and analytics providers. These providers are contractually required to handle your information securely and only for the purposes we specify.

As Required by Law

We may disclose your information where required or authorised by law, regulation, court order, or government request.

We will not sell your personal information to third parties.

Marketing Communications

When you purchase a ticket through Mixmag Australia/New Zealand, you may be subscribed to communications from both Mixmag Australia/New Zealand and the relevant Event Partner. These communications may include information about upcoming events, promotions, and other content we believe may be of interest to you.

You may opt out of marketing communications at any time by:

• Using the unsubscribe link in any marketing email
• Contacting us at hello@mixmag.net.au

Opting out of marketing communications will not affect transactional communications relating to your ticket purchases (such as order confirmations, event updates, and refund notifications).

We comply with the Spam Act 2003 (Cth) in relation to all electronic marketing communications.

Cookies and Tracking

We use cookies and similar technologies to improve your experience on our platform, analyse usage patterns, and support digital marketing activities.

Where Event Partners use the Mixmag platform, we may apply anonymised tracking code to event websites for the purpose of digital marketing and analytics. Event Partner websites using this tracking code are required to update their privacy terms accordingly.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our platform.

Overseas Disclosure

Where we share your personal information with overseas recipients or service providers, we take reasonable steps to ensure that appropriate data handling and security arrangements are in place. Your information may be disclosed to recipients in the following countries:

• New Zealand
• Canada
• United Kingdom
• United States of America

Security and Storage

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure.

Our security measures include:

• Encryption of data in transit and at rest
• Contractual obligations with third-party service providers regarding data security
• Monitoring and auditing of access to personal information

When your personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. We may retain certain records for a minimum of 7 years in accordance with our legal and regulatory obligations.

Your Rights

Access and Correction

You may request access to the personal information we hold about you, and ask us to correct any inaccurate or incomplete information. To make a request, contact us at hello@mixmag.net.au.

We will not charge a fee for an access request, but may charge a reasonable administrative fee for providing copies of your information. We may require identification before releasing information to you.

Deletion

You may request that we delete personal information associated with your account by contacting us at hello@mixmag.net.au. Please note that we may need to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

Data Portability

If you would like a copy of your personal information in a commonly used format, please contact us and we will assist where reasonably practicable.

Policy Updates

This policy may be updated from time to time. The current version will always be available on our website. We encourage you to review this policy periodically.

Complaints and Enquiries

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us at hello@mixmag.net.au.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.